Solutions for Delayed or Lost Luggage
To provide you with a safe and worry-free experience, we offer the Blue Ribbon Bags (BRB) service—a fast and efficient solution for delayed or lost luggage. This service is available for all flights worldwide and represents immediate support when your bags do not arrive on time or are lost.
What does Blue Ribbon Bags offer?
- Real-time tracking for delayed luggage: You will receive automated notifications via email, SMS, and WhatsApp every time there is an update regarding your luggage status.
- Accelerated recovery process: BRB handles the tracking and expedites the return of your luggage directly.
- Guaranteed compensation: If the luggage is not recovered within 96 hours of landing, you receive €1,000 per bag, without the need for receipts or proof of its contents.
The BRB service is not insurance, but an additional benefit that is added on top of any compensation offered by the airline or your existing insurance policies.
Who is this service for?
This service is suitable for any traveler seeking extra security and predictability when flying, regardless of the destination or airline. It is ideal for frequent flyers, those with tight connections, or those carrying essential items.
What to do if your luggage is delayed or lost?
- Immediately notify airline representatives upon arrival and request a tracking number (Property Irregularity Report – PIR).
- Submit your report to Blue Ribbon Bags HERE within 24 hours of your flight’s arrival.
- Monitor the search status in real-time through the notifications sent by BRB.
If the luggage is not found within 96 hours, you automatically receive the guaranteed compensation of €1,000 per bag.
How much does the service cost?
The service can be purchased for a one-time fee of €5, €7.5, or €10 per passenger, depending on the selected option, and applies to all passengers included in the booking.
With the solution for delayed or lost luggage offered by Aerotravel through our partnership with Blue Ribbon Bags, your baggage is in good hands, and you can enjoy a relaxed journey!
